FAQ
How does the design process work?
We make creating your personalised stationery simple. Browse our Gallery and choose a design collection you love, then provide your collection reference number when enquiring. We will personalise your chosen design with your wording, photographs, colours and event details before sending you a proof for approval.
Can I customise the designs shown in the Gallery?
Yes. All designs in our Gallery are professionally created templates that can be personalised to suit your occasion. You can update the wording, photographs, colours and selected details while keeping the elegant style of your chosen design.
Do you offer printed and digital options?
Yes. Depending on your requirements, we can provide professionally printed products delivered to you, digital files for you to print yourself, or both options. Digital files are ideal for sharing online, while printed products offer a premium finish ready for your guests or loved ones.
Do I need to have all the wording and photographs ready before ordering?
No. We understand that some occasions require quick decisions and support. You can begin the process with the information you have available, and we will guide you through the details needed to complete your chosen design.
Do you accept returns or offer refunds?
As all of our products are personalised to your specifications, we are unable to accept returns or offer refunds unless an item arrives damaged, faulty or contains an error made by us. Please check your design proof carefully before approving it for production.
What if my order arrives damaged?
If your order arrives damaged or there is an issue with the quality, please contact us within 48 hours of delivery with photographs of the item and packaging. We'll investigate the issue promptly and arrange a suitable resolution where appropriate.
How should I care for personalised clothing?
To help preserve the print, we recommend washing garments inside out at 30°C, avoiding bleach and tumble drying where possible. Full care instructions will be provided with your order.
What occasions do you create designs for?
We create personalised stationery and keepsakes for a wide range of meaningful occasions, including remembrance services, funerals, weddings, birthdays, baby celebrations, national holidays and other milestone events.
Can I order matching products from the same collection?
Absolutely. Each collection is designed with matching products available, allowing you to create a beautifully coordinated look. You can choose individual items or combine multiple products such as booklets, cards, signage, menus, guest books and keepsakes.
How long does delivery take?
Turnaround times depend on the product, quantity and whether you choose digital or printed delivery. Once your design has been approved, printed items are carefully prepared and delivered using a reliable service. We offer worldwide delivery, with free delivery available across UK mainland.
What sizes are available for personalised clothing?
Our personalised T-shirts, hoodies and other clothing are available in a range of adult and children's sizes. A detailed size guide is provided where applicable to help you choose the best fit before placing your order.
Can I see a proof before my order is printed?
Yes. We will send you a digital proof of your personalised design for approval before printing begins. This gives you the opportunity to check all wording, photographs and details before your order is produced.
Can I make changes after placing my order?
You're welcome to request changes while your design is being prepared. Once you've approved your final proof and production has started, further changes may not be possible.
Can I order just one personalised item?
Yes. Whether you need a single keepsake or a complete matching collection, we're happy to create an order that suits your requirements. Many customers choose to combine multiple matching products for a beautifully coordinated finish.